Shipping & Return Policy

WE SHIP WORLD WIDE!


Our Pricing Policy
All prices are subject to change without notice.


Shipments to the United States are sales tax exempt!  WE will prepare customs documents and will pay the Customs fees. 
Shipments within Canada are subject to the applicable sales tax:
Within the Province of Ontario HST @ 13%
Within Canada outside Ontario GST @ 5%
 

Payment Terms
Payment is at the time of ordering or pickup.
An account can be set up on line or by calling WE at 1-888-647-5568.


All Major Credit Cards are accepted
We process all our on-line transaction via PayPal. If you do not have a PayPal account you may still use your Credit card.


Freight
We are committed to processing all orders as soon as possible. All smaller shipments are quoted and shipped via Postal service or Courier. Larger shipments including crates and pallets are shipped via Freight.  If you prefer alternative transportation, please let us know when you place your order.


Damages
All shipments must be inspected immediately upon arrival for possible damage. Any damages must be noted on the shippers Bill of Lading. Keep all packaging material, take pictures of the damage and report to WE within 48 hours.


Return Policy
Any claims for shipping discrepancies or shortages must be reported to WE within 5 days of the shipment’s arrival. Any returns must have prior authorization and be returned by approved transportation. All returns must include a copy of your paid invoice. Any returned items must be in resalable condition. Items sold on a special rate are subject to a 10% restocking fee. Returns must be received by WE within 30 days of date of purchase.


Manufacturer’s Warranty
In many cases, a manufacturer’s warranty may apply. We will be pleased to assist you in obtaining the information necessary to take advantage of the applicable warranty. Please retain your paid invoice in the event that this future reference is required.